FAQ

Product

Is vConfig SaaS or self-hosted? Self-hosted only. Your credentials and configs stay on your servers; only license activation talks to vconfig.ai.

What counts as a device? Any network element added for backup, monitoring or inventory. The vConfig server itself doesn't count.

Which languages does the UI support? 8 languages: English, 简体中文, 繁體中文, 日本語, 한국어, Deutsch, Français, Español.

Can I manage devices behind jump hosts / out-of-band consoles? Yes — vConfig supports console-server (OOB) access flows and a bastion-style gateway with session tickets.

Licensing

What happens when my subscription lapses? The instance reverts to Free limits (10 devices). It keeps running; data is preserved. See Licensing.

Is there a trial? The Free plan is the trial — every feature, 10 devices, forever.

Do you offer refunds? 14 days, full refund, no questions asked: [email protected].

Operations

How do I back up vConfig itself? vconfigctl backup dumps the database and data volume to /opt/vconfig/backups. Copy those files off-host on your own schedule.

How do I move vConfig to a new server? Install fresh on the new server, restore the database dump and data volume, then re-activate your license (the old activation releases automatically).

A device fails to back up — where do I look? Backup logs shows the per-device failure reason (auth, timeout, unreachable, prompt mismatch). Check credentials and reachability first; enable Telnet fallback if the device has no SSH.

Does vConfig change my device configurations? Backup, monitoring, inventory and compliance are read-only. Change execution (templates, bulk changes) is explicit, permission-gated and logged — nothing is ever pushed without an operator action.